COVID-19 Questions & Answers

Updated Sunday 18th July


We must all continue to minimise the risk of spreading Covid-19.
Each week we will review the measures we have in place.

Please help us by always following National Guidance.
Stay at home if you feel unwell. Delay your visit if you test positive or someone you have been in close contact with has tested positive for Coronavirus.  We will happily rearrange your booking.

And finally, please be as considerate as possible to other guests and our team members. We want everyone to be able to relax and enjoy their time with us. 

Answers to key questions follow:

Do you offer services for small animals or large animals?

Yes, we provide online consultation for small animals like Dogs, Cats, Rabbits, Birds, Turtles & large animals which include Cattle, Buffalo, Horses.

The list doesn't only stands here, it goes on and on.

In case you have some other fur baby except these. Just ping us and we will be more than happy to serve you.

How much does an online veterinarian consultation cost?

The online veterinary consultation at pupkitt costs ₹200 for an Audio & Whatsapp consultation while it costs ₹400 for online video consultation.

Is online vet consultation safe and reliable in India?

Yes, online vet consultation at pupkitt is completely safe and reliable as it is provided by veterinarians having more than 5+ years of clinical experience.

What time will the vets be available for consultation?

Our vets are available between 10:30 AM - 7:00 PM from Monday - Saturday. But in case there is an emergency, an immediate consultation can be scheduled (Subject to doctors’ availability) throughout the week.

How can I contact the veterinary doctor for follow up questions?

We provide 2 days follow up with all our paid consultations. So pet parents can book appointments with us in advance for the next 2 days after the consultation has been completed. In an emergency, you can connect with us via call or WhatsApp chat on our registered number shared with you after consultation.

What will happen after my consultation is over?

We will share the prescription with you so you can buy medicines online or from your nearest medical store. We will also provide you free 2 days follow-up so in case you have any doubt or any query in the next 2 days, you can reach out to us and book an appointment with us again.

Can I get a vet prescription online?

Yes, you can get prescription online from a certified veterinary doctor and purchase medicines from online pharmacies delivering across pan India.

Can online veterinarians write prescription in India?

Yes, only a certified Vet can provide you prescription after proper diagnosis of your pet through online consulation.

How can I order my pet prescription online?

There are lots of online pharmacies in India such as 1Mg, Pupkart, Marshalls Pet Zone which provide online prescriptions in India. After consulting, you can easily order your prescription from pharmacy websites like these as they provide delivery services across pan India.

In which country do you offer your services?

Currently we provide our services only in India but with your love and support, soon we will be providing our services to all the pet parents around the world :)

How long does an online vet consultation last?

It lasts between 20 - 40 minutes depending on the case severity.

How can I send my feedback for the service?

In case you have any feedback regarding our services, doctors, and our support staff, please feel free to share it with us at +91 8699300300.