COVID-19 Questions & Answers

Updated Sunday 18th July

 

We must all continue to minimise the risk of spreading Covid-19.
Each week we will review the measures we have in place.

Please help us by always following National Guidance.
Stay at home if you feel unwell. Delay your visit if you test positive or someone you have been in close contact with has tested positive for Coronavirus.  We will happily rearrange your booking.

And finally, please be as considerate as possible to other guests and our team members. We want everyone to be able to relax and enjoy their time with us. 

Answers to key questions follow:

Do I need to book a visit?


Because legal social distancing requirements have been lifted (from Monday 19th July), we can accept a greater number of guests. But this is limited to the size of our team and to avoid disappointment, we recommend booking a table. Tables for up to eight people can be booked online. Please call us to arrange a gathering for more people.




Do I need to wear a Mask or Face Covering?


The wearing of face masks is no longer a legal requirement (from Monday 19th July). But you may feel more comfortable wearing one when moving around the inside of our building - particularly if the pub is busy. For the moment, our team members have chosen to continue wearing masks inside.




Are enhanced hygiene arrangements still in place?


The inside and outside of our pub, and our hotel rooms, are thoroughly cleaned each day. Every member of our Front of House Team is responsible for making sure tables, chairs and touch points (including payment terminals) are regularly cleaned and sanitised.
Please alert a team member if a table or space needs additional attention.




Is Hand Sanitiser available?


Hand Sanitiser is available at our main entrance. But we strongly recommend bringing your preferred brand of sanitiser to use. Please continue to wash your hands regularly and thoroughly.




What time can I check into my hotel room?


Check-in is between 3pm and 9pm. Please contact us if you would like to check in earlier and we will do our best to help. For all the latest hotel information, look at our Sleep page.




Can I order food and drinks at the bar?


Not for the moment but this will be reviewed every week.
The majority of our customers have enjoyed table service and we intend to keep it for the time being. We hope to reintroduce the joy of drinking a pint at the bar in the near future.




Will contact details be collected?


Although not required, you can still use the NHS Track and Trace system to check into our venue. We will continue to display our QR code at the main entrance. Our online booking system all enables us to contact customers if necessary.




What time is Check-out?


We ask that you check out of your hotel room between 7am - 11am Monday to Friday and 8am - 11am on a Saturday and Sunday. If you need to leave earlier, please settle your bill the night before and leave your key in your room. To check-out, please come to our bar.




How do you ventilate your building?


To enable air to circulate, we will keep a number of our bar and restaurant doors and windows open.